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Using preceptors to train patient access employees results in improved morale, more teamwork, and increased success of new hires.
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Helping patients obtain financial assistance in the form of Medicaid has clearly gotten more complex for patient access areas, as a result of the Affordable Care Act (ACA).
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Number of uninsured adults drops to 15.9%
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Case managers have been an integral part of the discharge planning process for decades. Typically this process has involved an in-depth assessment of the patient, which has included their clinical as well as psychosocial, financial and living situations
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The Centers for Medicare & Medicaid Services Probe and Educate initiative to determine hospitals compliance with the two-midnight rule makes it clear that case managers must review physician documentation as well as medical necessity.
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At Greater Baltimore (MD) Medical Center, patient access managers use extensive training, scripting, and role-playing to increase point-of-service collections in the emergency department (ED).
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Accurate productivity data is critically important to adequately staff registration areas, but patient access leaders often lack technology to capture this information.
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The National Comprehensive Cancer Network (NCCN) has launched its Reimbursement Resource App, which offers providers, case managers, patients, and payers access to payment assistance and reimbursement programs for multiple cancer types.