The Joint Commission (TJC)
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ASQ health survey highlights communication, patient experience
The link between quality, the patient experience, and satisfaction received more data support in April with the release of the American Society of Quality’s healthcare survey report.
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Patient experience gains a foothold
There was a time, very recently, when Jason Wolf, PhD, the president of the Beryl Institute in Washington, DC, could talk about patient experience and people would think he was referring to the food you get in hospitals or whether the parking was easy. But it goes beyond that.
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Education, follow-up reduce readmissions
A pilot project providing coaching and follow up for heart failure (HF) patients who are readmitted frequently resulted in a 50% drop in the readmission rate at Indiana University (IU) Health Ball Memorial Hospital in Muncie, IN. -
Communicating with patients encouraged
The Agency for Healthcare Research and Quality (AHRQ) has launched an initiative with the Ad Council to encourage clinicians and patients to engage in effective two-way communication to ensure safer care and better health outcomes. -
Palliative care comprehension
Patients and caregivers are not often familiar with palliative care, or they misunderstand its purpose. Therefore, education on the reasons to make use of a multidisciplinary palliative care team and the benefits provided is important. -
For healthy behavior change, take the message into the community
In September 2011, world leaders held the first General Assembly at the United Nations to address chronic disease, which caused an estimated 36 million deaths world wide in 2008. -
Relevant messages made relevant
To reach the public with education messages, avoid lectures, says Barbara B. Mintz, MS, RD, assistant vice president of wellness at Newark (NJ) Beth Israel Medical Center. -
There is no need to reinvent the wheel
Technology is beneficial to people designing programs to impact the health behaviors of their patient population base, says Jason L. Bittle, community health improvement coordinator at Hanover (PA) Hospital Wellness and Education Center. -
Palliative care teams enhance education
Physicians and nurses helping patients learn to manage disease such as heart failure often have no time to talk about patients' preferences for care; if continued interventions are consistent with their goals, and what is hampering their quality of life. -
Templates don't ensure copy is easy to read
Templates often are created to help make sure patients with low health literacy understand information. The National Cancer Institute published a template for consent documents with an eighth-grade reading level for participants in clinical trials.