The Joint Commission (TJC)
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ASQ health survey highlights communication, patient experience
The link between quality, the patient experience, and satisfaction received more data support in April with the release of the American Society of Quality’s healthcare survey report.
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Patient experience gains a foothold
There was a time, very recently, when Jason Wolf, PhD, the president of the Beryl Institute in Washington, DC, could talk about patient experience and people would think he was referring to the food you get in hospitals or whether the parking was easy. But it goes beyond that.
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Communicating with patients encouraged
The Agency for Healthcare Research and Quality (AHRQ) has launched an initiative with the Ad Council to encourage clinicians and patients to engage in effective two-way communication to ensure safer care and better health outcomes. -
Education, follow-up reduce readmissions
A pilot project providing coaching and follow up for heart failure (HF) patients who are readmitted frequently resulted in a 50% drop in the readmission rate at Indiana University (IU) Health Ball Memorial Hospital in Muncie, IN. -
Wellness a winner for hospitals, HCWs
Almost six years ago, OhioHealth in Columbus began to face up to a problem: Many employees at the multi-hospital system in central Ohio were unhealthy. They were smokers, overweight, physically inactive, stressed out. -
A look at the top 10 hazardous industries
According to the U.S. Bureau of Labor Statistics, these industries had the highest rates of work-related injury and illness in the United States in 2010: -
New spotless spotlight shines on EVS workers
Cleaning patient's rooms may not seem like the most important job in the hospital. But environmental service workers save lives in their own way by preventing the spread of infections. A new spotlight on their role may boost the resources, communication and training focused on this group of workers. -
Stymied OSHA is politically incorrect in campaign season
Growing anti-regulatory pressure and presidential politics bring new hurdles for the U.S. Occupational Safety and Health Administration, which was already known for its snail-like pace of rulemaking. The agency has delayed the release of several key regulations, and observers expect little to emerge in the midst of an election year. -
CA law calls for hospital lift teams
Lift teams are now the law in California. After seven years and five vetoes, a safe patient handling bill was signed by Gov. Jerry Brown that requires hospitals to have "trained lift teams or other support staff trained in safe lifting techniques." -
HCWs aren't healthy — and that is costly
America's health care workers may provide the best of care to their patients, but they aren't very good at caring for their own health. They have a greater burden of chronic diseases than other workers which also means higher medical costs for their employers.