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Offering large salary increases or promotions is probably not an option to improve retention, even for your most irreplaceable staff members. However, it's possible that staff might jump at the chance for a lateral move within the patient access department, according to Sherrie Woodmancy, service director for patient billing and financial services at University of Utah Health Care in Salt Lake City.
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The secret to any process improvement in the ED is the relationship that your registration staff have with the clinical staff and management, according to Tina Nadrasik, patient access manager in the ED at Bronson Methodist Hospital in Kalamazoo, MI.
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As self-pay patients continue to rise in number, you'll need effective strategies for screening these individuals for charity eligibility.
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Healthy eating is a good target area for education, because people are confused about what healthy eating means, contends Andrea Giancoli, MPH, RD, an American Dietetic Association spokesperson who lives in Southern California.
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To improve access to health care in Logan County, IL, the Healthy Communities Partnership was formed 13 years ago. The mission statement of the partners is "to improve the health and quality of life for people in the communities we serve." This is accomplished in many ways, but almost always, education is a key component.
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UnitedHealthcare's post-acute transition program has reduced the average length of stay in skilled nursing facilities by three to five days, depending on the market, for members in the program.
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A resource library for patient education should contain DVDs to help visual learners understand information, according to Taryn J. Bailey, MSN, RN-BC, executive director of Professional Practice and Patient Education Services at North Shore Medical Center in Salem, MA.
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When a health plan, a physician network, and a hospital teamed up to reverse the trend of Medicare hospital readmissions within 30 days of discharge, readmissions dropped by 30% or more over an eight-month period when compared to the readmission rate in the same hospital the previous year.
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If employees don't trust you, they probably won't listen to your advice, agree to take a health risk assessment, or participate in your wellness programs.
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The Department of Emergency Medicine at the University of Massachusetts Medical School, Worcester is conducting a $12 million, multisite study funded by the National Institutes of Mental Health aimed at improving suicide prevention in hospital emergency department (ED) patients.
