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Before a Patient Contact Center was implemented at Pittsburgh-based UPMC, providers accustomed to handling their own scheduling were skeptical, reports Karen Shaffer-Platt, vice president of patient concierge services/access in UPMCs Corporate Revenue Cycle department.
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An initial risk assessment will not enough when you undergo a desk audit, says Bruce D. Lamb, JD, a shareholder with the Gunster law firm in Tampa Bay, FL.
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Patient access leaders at Mission Health offer entry-level employees a variety of options for moving up, including positions in registration, scheduling, pre-registration, and financial counseling.
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Rounding in patient access areas gives managers an opportunity to observe the customer service provided by employees firsthand.
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Patient access areas are moving financial discussions earlier in the process to give patients detailed information about their coverage. At Sutter Health, upfront collections rose by 25% as a result of giving price estimates when pre-registering patients.
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A Patient Contact Center At Pittsburgh-based UPMC Handles Scheduling, Discharge Planning, And Collection Of Unpaid Balances For More Than A Dozen Hospitals And 23 Specialties.
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A growing number of patient access areas offer self-service options with online registration or kiosks. Registration times decreased by almost 50% after kiosks were implemented at five of Integris Healths hospitals.
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The Department of Health and Human Services (HHS) Office of Civil Rights (OCR) will begin conducting desk audits for compliance with the Health Insurance Portability and Accountability Act (HIPAA) in October 2014. These audits will be conducted remotely by requesting compliance documentation.
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Two organizations will pay a combined $4.8 million to settle a case sparked by a breach of protected health information (PHI). The settlement is the largest ever for a violation of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
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In patient rooms, doctors are prescribing a low-sodium diet to improve health. But in hospital cafeterias, employees and visitors may be loading up on salty and processed food.