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If you knew the person piloting your plane had been up for the last 20 hours, working non-stop, would you feel safe having him fly you across the country? Would you feel safe having him drive you across town? Probably not.
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Safe patient handling may become an imperative in the nations hospitals not because of any proposed legislation or regulation, but because of rising financial pressures related to both patient safety and workers compensation.
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For the longest time, patient experience was simply measured with a patient satisfaction survey. But we know now that thats not enough to capture the complexity of patient experience in a typical hospital stay. So what do you do?
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Sure, your facility has a Facebook page. And a Twitter feed. Maybe you even get a copy of a tweet now and again if someone says something about his or her stay that is related to quality. But for the most part, that stuff is for marketing, right?
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You might think that how you get a tetanus booster or flu shot or how someone gets chemotherapy is settled enough practice that healthcare providers dont need to be harped on about how to do it right.
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Joint replacement surgery may seem routine, but patients are being readmitted to the hospital for a variety of reasons, including comorbidities, poor outcomes from therapy, and deep venous thrombosis.
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More hospitals than ever before are being penalized by the Centers for Medicare & Medicaid Services for excess readmissions and insurers are starting to develop their own readmission reduction programs.
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1. Look beyond the data.
2. Consult the palliative care team.
3. Reach out to embedded case managers.
4. Facilitate early discharges.
5. Follow up with assisted living residents.
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A team effort at Holzer Health System helped reduce the rate of all-cause readmissions by 20%.
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Transitions from the hospital go smoother and patients are less likely to be readmitted when the providers at the next level of care get detailed and complete information about the patient, says Sandy Merlino, RN, MBA, vice president, integrated delivery systems and hospital market development for Visiting Nurse Service of New York.
