-
In preparation for the Recovery Audit Contractors (RACs) and to improve patient flow, Durham Regional Hospital redesigned its case management department and moved to a triad model of patient care.
-
The Medicare Secondary Payer questionnaire is not complete. The Medicare number is missing from a replacement plan. The subscriber name or date of birth is a mismatch. An account has incorrect insurance coded for third-party liability.
-
At ProHealth Care in Waukesha, WI, community outreach is more than the hosting of an educational event from time to time.
-
Last September, staff in the public education office at M. D. Anderson Cancer Center in Houston focused their educational outreach efforts on preventing prostate cancer.
-
Education awareness events aren't just for community outreach at M. D. Anderson Cancer Center in Houston. The patient education office uses the U.S. Department of Health and Human Services Health Observance Calendar to plan events for patients and staff in-house.
-
The state of the economy is impacting every industry, and health care is not immune, say the patient education managers we interviewed about the results of the 2009 Patient Education Management Salary Survey.
-
A combination of face-to-face and telephonic case management has resulted in high patient satisfaction ratings and a significant decrease in health care utilization for patients with complex medical needs.
-
Imagine one person complaining nonstop about everything from rude patients to out-of-ink pens. Over time, that individual can manage to undo hours of hard work and morale-boosting initiatives, and send your customer service crumbling.
-
It's unlikely that many patient access professionals are seeing huge raises these days. "With the economy as it's been, I would imagine increases are minimal and folks are scrambling to hold on to their jobs," says Peter Kraus, CHAM, CPAR, a business analyst with patient financial services at Emory University Hospital in Atlanta.
-
Heidi Dunbar, manager of admitting/emergency department coordinator at Seattle Children's Hospital, says that although it's often very hard to find time for them, monthly staff meetings are always worth the time they take. "About 90% of staff come to meetings, which means they are getting something out of them," she says. "We have a very open environment, and people always have interesting things to say that you would never imagine."
