The Joint Commission (TJC)
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Fewer self-pays and less bad debt?
It is too soon to tell how the Affordable Care Act (ACA) is affecting the number of self-pay patients seen by patient access areas. -
Access will need to ask clinical questions
Patient access employees can expect to hear this question often from patients, as a result of the switch to ICD-10. -
Identify correct patient every single time
Patient access departments are revamping processes for patient identification to protect the integrity of the medical record, prevent fraud, and decrease duplicate medical records. -
You should prepare now for switch to ICD-10
The switch to ICD-10 puts more emphasis on front-end processes, due to more specificity in coding and payer requirements. -
Use these metrics for staff evaluations
There is no mystery about how patient access employees are evaluated at Littleton (CO) Adventist Hospital. -
Best practices issued for debt collection
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Pull staff from slow areas and save $190,000
Understaffing can decrease collections and increase wait times. -
Patients are happy with palm vein scanning
In June 2013, Memorial Hermann Health System in Houston, TX, implemented palm scanning technology in outpatient registration areas at one of its hospitals. -
Booklet revised on discharge planning
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Arrange weekends, holidays in advance
Give staff flexibility and ample notice.