The Joint Commission (TJC)
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For a well-run CBO, think process, not location
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Do a bit of detective work to uncover speakers
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Good speakers relate to lay audience
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Check materials for cultural accuracy
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Employing case managers can result in savings
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Study says everyone rides cost-cutting bandwagon
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Health benefit costs barely rise in 1997
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NJ and IL issue HMO performance reports
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Survey indicates MCOs will continue to expand
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Demand causing legal troubles