The Joint Commission (TJC)
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Access manager uses best of both worlds
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Errors drop dramatically with new QI program
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Registration's impact on UB92 topic of new course
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Be a leader, not a victim in changing access world
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Customer service ideals expanding through UTMB
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HCFA project combines doctor, hospital payments
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Medicare managed care marketing guides issued
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Booklets offer teaching insight
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Skill-building polishes education delivery
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For better or for worse, tying the merger knot after the courtship