The Joint Commission (TJC)
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Teletriage offers opportunity for expanding scope of access
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Call centers may change the face of access
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Ensuring confidentiality key in integration
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Trust, technology big issues when merging
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'Super user' QA monitoring cut errors at Ohio hospital
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Study- CHINs save money, reduce paper shuffling
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Dayton CHIN links docs, hospitals, insurers
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Managed care contracts made more accessible
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New era of access allows a role reversal
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Set priorities when developing IDS strategy