The Joint Commission (TJC)
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HCFA's peer review agencies turn collegial, but keep clout
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RNs make great case managers
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ProPAC suggests single DRG payment
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PROs emerge as rich source for indicators
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The Staff Survey Cafe: We never close
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Verbal complaints key for monitoring satisfaction
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LOS could soar for patients in observation status
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Use survey data to zero in on what patients want
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Develop observation stay protocols now
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Study prompts overhaul of COPD/pneumonia care