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The Office of Civil Rights (OCR) has issues its first fine of a small organization with a breach of fewer than 500 patient records.
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The patient access department has been the facilitator of discharge calls to emergency department (ED) patients for several years, and customer service has improved dramatically as a result, reports Cynthia Norman-Bey, director of patient access services and the Private Branch Exchange Call Center at Glendale (CA) Adventist Medical Center.
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Would you be surprised to learn that what your staff members really want is to be given the opportunity to do additional tasks outside their normal work responsibilities?
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Before a patient liability estimator tool was implemented at Oregon Health & Science University in Portland, a focus group of patients offered some valuable opinions.
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The increasing use of electronic health records, digital imaging, and automated registration systems has created large, complex data sets that can be used by researchers for the development of chronic disease programs, clinical guidelines, and new treatment protocols.
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Smartphones, laptops, and tablets are everywhere. The convenience of mobile devices has made healthcare documentation, follow up, and communication simpler and faster.
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With almost 80% of cell phone owners reporting they use text messaging,1 it is no surprise that physicians are doing the same.
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Would you consider having some of your registrars work from home? Some organizations are successfully doing this, reports Keith Weatherman, CAM, MHA, associate director of service excellence for the corporate revenue cycle at Wake Forest Baptist Health in Winston-Salem, NC.
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Even if your registrars have expertise and comfort with collecting, there are probably missed opportunities for point-of-service (POS) collections that add up to a lot of missed revenue.
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Almost $8 billion in meaningful incentives has been paid to 82,535 eligible providers and 1,474 hospitals for Stage 1 compliance, according to the Centers for Medicare and Medicaid Services.