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Before you attempt to measure how skilled your staff are, you might want to be certain your own skills are up to par.
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Are you facing pressure to cut education resources in your patient access department? Reducing resources simply isn't an option, according to Wendy M. Roach, RDMS, manager of patient access and central scheduling at Advocate Good Shepherd Hospital in Barrington, IL.
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After a new price estimator system was implemented at St. Joseph East in Lexington, KY, results weren't seen immediately. These results came only after a significant amount of hands-on training, reports Stephanie Stamper, patient access coordinator.
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Patients expect to be asked questions about their address and insurance coverage in registration areas, but they might be startled or annoyed to be asked questions about their race, ethnicity, and language.
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A program initiated by Healthy York County Coalition in York, PA, trains any interested party to teach a program titled "It's Your Health, Take Charge."
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To make sure patients have their questions answered and obtain the information they need, Jackie Davis, MLIS, consumer health librarian at Sharp Memorial Hospital in San Diego, CA, started a Health Ambassador Program.
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The World Health Organization has published the "Multi-professional Patient Safety Curriculum Guide" to help educators around the world train health professionals to bring about improvements in patient safety.
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While a two-hour orientation on patient education provides a good introduction to resources and teaching methods at Massachusetts General Hospital in Boston, it is difficult to provide all the details in such a short time period, says Brian M. French, RN, BC, manager of The Maxwell & Eleanor Blum Patient and Family Learning Center and The Knight Simulation Program at the hospital.
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A series of patient testimonies videoed for a new initiative launched by the Agency for Healthcare Research and Quality (AHRQ) in Rockville, MD, this fall shows the benefit of two-way communication between clinicians and patients.
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A pilot program in which parents or caregivers of patients were screened for health literacy reduced healthcare costs and emergency department use for patients at Cook Children's Medical Center in Fort Worth, TX.
