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The Joint Commission (TJC)

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  • Upfront collections set to increase by 130%

    Members of the patient access staff at West Virginia University Hospitals East collected 110% more in 2010 than the previous year and are hoping to increase that by an additional 10% for 2011, reports Audrey Hodson, system director for patient access services.
  • Department expects $1 million increase

    Anna Dapelo-Garcia, administrative director of patient access services at Stanford (CA) Hospitals and Clinics, anticipates point-of-service (POS) collections will increase by more than $1 million in 2012.
  • Simple ways registrars can satisfy patients

    Patients at the Women's Hospital of Greensboro (NC) might have multiple visits during their pregnancies, which allows registrars to create an ongoing relationship, says Donald B. Conrad, patient access supervisor.
  • ED especially vulnerable to temp risks, doctor says

    The emergency department (ED) is perhaps the worst hospital unit in which to have strangers working together, says Dan Sullivan, MD, FACEP, JD, president and CEO of The Sullivan Group, a risk and safety consulting group in Oakbrook Terrace, IL, and an associate professor of emergency medicine at Cook County Hospital/Rush Medical College in Chicago.
  • Alleged failure to monitor high fall risk leads to brain injury, $500,000 settlement

    News: A 66-year-old man presented to the hospital with symptoms of alcohol withdrawal. The man was placed on an IV and put in bed. The patient later attempted to get out of bed, but he fell down and struck his head on the floor. The hospital settled with the man for $500,000.
  • Leon Rodriguez to head up OCR

    Leon Rodriguez, the new leader of the government's HIPAA privacy and security enforcer, last served as chief of staff and deputy assistant attorney general for the Department of Justice Civil Rights Division.
  • HHS reports complaints and breaches to Congress

    More than 57,000 complaints of Privacy Rule violations were received by the Health and Human Services' (HHS) Office for Civil Rights (OCR) between April 2003 and December 2010. More than 250 large data breaches, defined as those involving the protected health information of more than 500 individuals, occurred in 2009 and 2010.
  • Temps, PAs may be cited in malpractice claims

    With the increasing usage of temporary staff and physician assistants (PAs) in the emergency department (ED), it is likely that the healthcare industry will see lawsuits alleging their status was key to alleged malpractice, says Paul C. Kuhnel, JD, an attorney with the law firm of LeClairRyan in Roanoke, VA.
  • Stanford responds to breach of patient data

    A patient of Stanford Hospital & Clinics in Palo Alto, CA, recently alerted the provider to a disturbing find: Detailed medical and billing records for 20,000 of the hospital's patients were posted on a homework help site. Even worse, the records had been posted for nearly an entire year.
  • The worst IT threats can come from inside

    Imagine the havoc if one day your organization's critical data just ... disappeared.