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Written handouts work best when used as a supplement to reinforce personal instruction that is given verbally.
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Many people see chiropractors to help control back or joint pain, but usually by the time pain appears as a symptom a large amount of joint degeneration has taken place, says Scott Bautch, DC, past president of the Occupational Health Council for the Arlington, VA-based American Chiropractic Association and a practicing chiropractor in Wausau, WI.
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CDC recommends use of alcohol hand rubs; Promotion of events on patient education; Share your success stories.
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When Southern Ohio Medical Center in Portsmouth received the Ohio Award for Excellence (OAE) in September 2002, indications are that it had a lot to do with the hospitals proactive registration and central scheduling department.
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Thinking about ways to recruit access personnel and to give them the extensive education they need to do the job, Pam Partlow, RN, manager of central scheduling and registration at Southern Ohio Medical Center in Portsmouth, had an inspiration that led to a solution for both problems.
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Brown County General Hospital more than doubled its upfront cash collections over the past year by offering incentives to both registrars and their bosses, says Barb Dailey, patient access director at the Georgetown, OH, facility.
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In early 2001, while serving as corporate director for registration and financial services at Crozer-Keystone Health System in Upland, PA, Anthony M. Bruno, MPA, MEd, developed a script for patient access representatives to use when asking patients about the release of information regarding religious preference.
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Demand for beds expected to increase; Final OPPS rule increases spending; Emergency care crisis indicated by AZ survey; HHS issues final report on regulatory reform; Patient violence called biggest threat to ED staff; Cash discounts surface as government concern.
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The University Hospital of Arkansas in Little Rock is taking its Strengthening Bridges program for access employees on the road and finding some additional benefits for the home crowd as well as for a new audience.
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Palmetto Health Baptist Hospital in Columbia, SC, has replaced its old embosser card technology with a Patient Link Up Enterprise (PLUE) system that has eliminated costly preprinted forms and increased the clarity and accuracy of the patient data flow, says Charlene Cathcart, director of admissions and registration.
