-
If goals are unrealistic, unclear, or outdated, patient access employees quickly will become unhappy, warns Craig Pergrem, senior director of revenue cycle, pre-service, and onsite access at Novant Health in Winston-Salem, NC.
-
At Wheaton Franciscan Healthcare in Glendale, WI, pre-registration staff members are cross-trained in the main registration area, the emergency department, and front desk walk-in registration, says Kim Gehl, manager of patient access in central scheduling and central precertification.
-
At Emory Healthcare in Atlanta, patient access leaders developed training programs to allow front-line staff to have knowledge of all patient access areas.
-
At Wheaton Franciscan Healthcare in Glendale, WI, patient access managers use productivity data, accuracy, and cash collection goals as key metrics to ensure they’re staffing patient access areas appropriately.
-
-
The National Center for Complementary and Alternative Medicine (NCCAM) and 16 Federal cosponsors have unveiled plans for an Institute of Medicine (IOM) study of the scientific and policy implications of the use of complementary and alternative medicine (CAM) by the American public.
-
Spaulding Rehabilitation Hospital in Boston first implemented its new electronic data system two years ago, solely to replace the existing hospital information system for business operations.
-
Would it surprise you to know that your emergency department (ED) may be missing out on $250,000 per year of legitimate payments?
-
Sooner or later, your HIM department probably will begin the process of moving documentation, communications, and transcription to an electronic process, and may decide to use an application service provider (ASP).
-
For HIM departments to successfully navigate the new Medicare and health care territory of the 21st century, its important that directors look at managing time, resources, and intellectual capital a little differently than they have in the past. This can be done by establishing best practices for data management and coding quality.