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At Wheaton Franciscan Healthcare in Glendale, WI, pre-registration staff members are cross-trained in the main registration area, the emergency department, and front desk walk-in registration, says Kim Gehl, manager of patient access in central scheduling and central precertification.
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If goals are unrealistic, unclear, or outdated, patient access employees quickly will become unhappy, warns Craig Pergrem, senior director of revenue cycle, pre-service, and onsite access at Novant Health in Winston-Salem, NC.
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Business associate agreements are one of the tricky parts of complying with the Health Insurance Portability and Accountability Act (HIPAA)
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Any healthcare organization with a presence in Florida will be affected by the Florida Information Protection Act of 2014 (FIPA), which expands the requirements on covered entities that acquire, maintain, store, or use personal information of Floridians.
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Some payers are changing their care management programs to reflect Medicare’s requirements, such as the “two-midnight” rule. This change affects patient access areas, says Pamela D. Scott, MBA, revenue cycle administrator at Genesis Health System in Davenport, IA.
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The two most common sources of Health Insurance Portability and Accountability Act (HIPAA) breaches are unintended disclosure, such as misdirected emails and faxes (31%) and the physical loss of paper records (24%), which is particularly prevalent among healthcare organizations.
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If one of your registrars was offered a little more money or better hours by another area of the hospital, would he or she find your patient access department impossible to leave?
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With all the talk about encryption and other high-tech ways to safeguard protected health information (PHI), Health Insurance Portability and Accountability Act (HIPAA) violations still can be traced to the simplest task: jotting down notes about a patient on a piece of paper.
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Payments made online have doubled over the past two years at Cincinnati (OH) Children’s Hospital Medical Center, reports Christopher Lah, senior director of revenue cycle customer service.
“About 15.5% of total dollars collected went through the portal,” says Lah. “The portal is starting to have a significant impact on both our copay collections and other out-of-pocket expenses.” With 27,919 online payments made in 2014, $5.3 million was collected, with an average of $193 paid per transaction.
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More patients have access to insurance coverage today, but they also have higher out-of-pocket responsibility.
“Our greatest challenge is getting the information we need to verify healthcare benefits and coverage for their stay,” says Susan Kole, director of patient access at Saint Francis Hospital and Medical Center in Hartford, CT.
