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Demonstrating a program's return on investment (ROI) is more important than ever.
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Researchers calculated the productivity benefits for 890 employees enrolled in a telephone coaching obesity management program, using these assumptions based on previous research:
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If anyone questions whether your company's workplace weight loss programs are really getting workers to lose pounds, you have a ready answer in light of a new review of studies.
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Fair or not, patient access managers have historically had lower salaries than patient account managers. But this is something that just might be ripe for change even in today's down economy.
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To increase collections, you need accurate information at registration.
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Considering the amount of turnover in the average patient access department, the last thing you probably want is to lose a staff member. However, there are times when a staff person has to be terminated never a pleasant task, but at times, a necessary one.
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Even though patient access has a major impact on the hospital financially, the department often is still shortchanged. This is especially true now, with hospitals looking to cut costs anywhere they can, implementing hiring freezes, and asking departments to do more with less.
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Patient access professionals report being under intense pressure to help the hospital's bottom line.
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Vicki Lyons, patient access manager at Baptist Hospital East in Louisville, KY, says that she goes to "every extreme" not to have to terminate an employee. That means always taking the time to find out the facts, whether a complaint comes from a patient, family member, or another hospital employee.
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Sharon Spencer, RN, was working around the house on a Saturday evening when she got word that Columbus (IN) Regional Hospital, where she is employed as a case manager, was being evacuated because of a flash flood.
