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The Return of Onsite Surveys: Prepare with Tips, Best Practices
Healthcare accrediting bodies are resuming or planning to resume onsite surveys that were suspended during the height of the COVID-19 pandemic. Quality improvement leaders should act now to ensure their organizations are ready for these critical assessments.
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Remote Registrars Actually More Engaged
Learn how some patient access departments are boosting morale for remote workers.
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Productivity Expectations for Remote Registrars Are Clear, Closely Tracked
Supervisors set the tone early and keep close tabs on employees.
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Financial Counselors Reach Out to Community
Their goal was to find people who were avoiding seeking needed care because of inability to afford it, undocumented status, or language barriers.
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Patient Access Can Assist Those Who Present Without Coverage
Forty-one percent of adults reported job disruption and losing job-based health insurance coverage, according to the results of a recent survey.
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Registrars May Miss Out-of-Network Status if Patient Self-Schedules
For patients, self-scheduling appointments is convenient. For registrars, it complicates matters somewhat.
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Health Plans Turn to Third Parties to Handle Claims and Authorizations
Health plans are increasingly working with third-party business partners to manage certain operational activities. Although third parties may help save money, for patient access, it could mean more claims denials and authorization hassles.
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Revamped Price Estimate Processes Demand Accuracy
The landscape is shifting away from point-of-service collections toward financial transparency and patient education.
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Patients Want Hassle-Free Financial Experience
Hospitals face all kinds of bad publicity, but few stories focus on how hospitals help patients financially.
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What Would You Do?
What follows are some real-world problems worth considering. While some of these may seem innocuous, others may be more serious — issues that put patient safety at risk or activities that are downright illegal.