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Making sure your patient satisfaction program is top-notch takes more than just sending out surveys, according to winners of a national patient satisfaction improvement award offered by Press Ganey Associates in South Bend, IN.
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Kids not only say the darndest things, as television personality Art Linkletter says, but they also ask some tough, specific questions when facing a day of same-day surgery.
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One same-day surgery program offers a cruise. Another program offers one-on-one tours and talks. Although the approach is different, the goal is the same: Prepare children for their same-day surgery experience by explaining the unknown and making the whole experience less scary.
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The Medicare Payment Advisory Commission (MedPAC) will discuss reimbursement for physician-owned ambulatory surgery centers (ASCs) at its March 18-19 meeting.
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Nurse practitioners in Glasgow, Scotland, will begin performing minor surgery in dermatology and plastic surgery after completing a credentialing program recently introduced by a large association of hospitals in Scotland and Glasgow Caledonian University.
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With 45 million people in the United States speaking a language other than English and another 19 million people with limited proficiency in English, it is more important than ever for same-day surgery programs to make sure that interpreters are available and qualified to translate pre-op and discharge instructions.
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Recently at a conference, I was asked about what frustrates me the most out of all the work we do. It took me less than a second to reply: expense adjustment.
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After a group of severe acute respiratory syndrome (SARS) patients in Toronto in 2003 was tracked to a surgical patient, health care providers there realized no guidelines from international or U.S. groups addressed how to handle SARS patients or avoid SARS transmission in the OR.
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Since 1996, the Food and Drug Administration (FDA) has received reports of more than 110 adverse events related to absorbable hemostatic agents, including 11 that resulted in paralysis or other neural deficits.
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The Department of Health and Human Services Office of Inspector General (OIG) has reported that the $150 Medicare payment for intraocular lenses (IOLs) is more than the cost of IOLs to surgery centers. OIG recommends that the Medicare payment be reduced in a manner that consider the different types and costs of IOLs.
