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At Wheaton Franciscan Healthcare in Glendale, WI, patient access managers use productivity data, accuracy, and cash collection goals as key metrics to ensure they’re staffing patient access areas appropriately.
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At Emory Healthcare in Atlanta, patient access leaders developed training programs to allow front-line staff to have knowledge of all patient access areas.
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At Wheaton Franciscan Healthcare in Glendale, WI, pre-registration staff members are cross-trained in the main registration area, the emergency department, and front desk walk-in registration, says Kim Gehl, manager of patient access in central scheduling and central precertification.
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If goals are unrealistic, unclear, or outdated, patient access employees quickly will become unhappy, warns Craig Pergrem, senior director of revenue cycle, pre-service, and onsite access at Novant Health in Winston-Salem, NC.
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Business associate agreements are one of the tricky parts of complying with the Health Insurance Portability and Accountability Act (HIPAA)
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Any healthcare organization with a presence in Florida will be affected by the Florida Information Protection Act of 2014 (FIPA), which expands the requirements on covered entities that acquire, maintain, store, or use personal information of Floridians.
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Some payers are changing their care management programs to reflect Medicare’s requirements, such as the “two-midnight” rule. This change affects patient access areas, says Pamela D. Scott, MBA, revenue cycle administrator at Genesis Health System in Davenport, IA.
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The two most common sources of Health Insurance Portability and Accountability Act (HIPAA) breaches are unintended disclosure, such as misdirected emails and faxes (31%) and the physical loss of paper records (24%), which is particularly prevalent among healthcare organizations.
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If one of your registrars was offered a little more money or better hours by another area of the hospital, would he or she find your patient access department impossible to leave?
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With all the talk about encryption and other high-tech ways to safeguard protected health information (PHI), Health Insurance Portability and Accountability Act (HIPAA) violations still can be traced to the simplest task: jotting down notes about a patient on a piece of paper.
