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Although EDstat, a new eight-bed area that was added to the ED at Reston (VA) Hospital Center about a year ago, is only open from 11 a.m. to 11 p.m., it has helped to improve the performance of the entire ED. For example, in early spring 2007, before the new area opened, the percentage of patients who left the ED before treatment ranged from 2%-2.5% (statistics were measured monthly). Today, that has been reduced to 0.3%-0.4%.
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With the advent of pay for performance (P4P), what quality improvement professionals track and trend now could affect hospital reimbursement more than ever.
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Will the Obama presidency bring mandates for safe patient handling? More citations from the U.S. Occupational Safety and Health Administration? Recognition of new hazards?
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Patients using mobile phone apps soon will perform many functions of the registration process, according to revenue cycle experts interviewed by Hospital Access Management.
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New payment portals incorporate complex liability estimation and prior balances, but many patients still need patient access employees to explain out-of-pocket expenses.
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Findings from a recent survey by Kaiser Family Foundation in Menlo Park, CA, suggest that some people who stand to benefit from the law struggle to understand how coverage works.
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Patient access departments at Bon Secours Richmond (VA) Health System cut average registration times from 10 to five minutes by integrating systems.
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Patients access departments are using technology such as web-based screening tools to identify financial need and collect from patients with high-deductible plans. To increase collections, patient access departments are:
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Parkland Health & Hospital System doubled self-pay collections in the past year, in part due to a propensity-to-pay tool. Patient access staff collect an additional $100,000 a month.
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Technology allowed the patient access department at Carolinas HealthCare System to repurpose five of its FTEs
