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Case managers at the University of Michigan Faculty Group Practice help low-income individuals enrolled in a county-supported health plan learn to navigate the health care system and access primary care services so they can stay out of the hospital and the emergency department.
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With the number of uninsured patients increasing rapidly, the case management and social work staff at North Broward Medical Center are faced with the challenge of making sure patients receive the follow-up they need to stay healthy and out of the hospital.
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Do you work with a unit on education resources for a homogeneous patient population? Do you find that the bedside nurses on this unit struggle with time management because they are repeating the same patient instructions to almost every patient they care for? Is it possible for patients on this unit to leave their room and go to a centralized location for about 30 minutes or so?
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Some health care facilities provide medical treatment to people throughout the United States, while others serve those who live in the surrounding neighborhood. Whatever the demographics, it is important for a family advisory council to represent the diversity of patients and families served, states Cezanne Garcia, MPH, senior program and resource specialist for the Institute of Family Centered Care in Bethesda, MD.
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Family-centered care is becoming a familiar concept. It is defined by the Institute of Family Centered Care in Bethesda, MD, as: "an innovative approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care patients, families, and providers."
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Vicki Lyons, patient access manager at Baptist Hospital East in Louisville, KY, says that she goes to "every extreme" not to have to terminate an employee. That means always taking the time to find out the facts, whether a complaint comes from a patient, family member, or another hospital employee.
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Patient access professionals report being under intense pressure to help the hospital's bottom line.
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Even though patient access has a major impact on the hospital financially, the department often is still shortchanged. This is especially true now, with hospitals looking to cut costs anywhere they can, implementing hiring freezes, and asking departments to do more with less.
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Considering the amount of turnover in the average patient access department, the last thing you probably want is to lose a staff member. However, there are times when a staff person has to be terminated never a pleasant task, but at times, a necessary one.
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To increase collections, you need accurate information at registration.
