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Patient access leaders should expect surveyors from The Joint Commission or the Centers for Medicare and Medicaid Services (CMS) to interact directly with front-line staff in registration areas.
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Patients rely on patient access employees to inform them of out-of-pocket costs, but accurate estimates are challenging to give. This challenge is due to changes in what is done clinically, provider contracts, patient co-morbidities, and the complexity of coverage.
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Patient access employees are responsible for knowing the general policies and procedures of the hospital, emphasizes Angela Click, patient access services manager at OSF St Joseph Medical Center in Bloomington, IL.
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The Centers for Disease Control and Prevention (CDC) continues to investigate outbreaks as a result of unsafe injection practices
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At the American College of Surgeons annual quality conference in New York in July, surgeons outlined some of the gains that data from the National Surgical Quality Improvement Program (NSQIP) database has helped them achieve.
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Patient- and family-centered care is at the heart of the University of Pittsburgh Medical Center (UPMC), says Deborah Maurer, RN, MBA, administrator, University of Pittsburgh Medical Center Transplant Services.
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Serious reportable events the words can send a shiver up the spine of a quality professional, and any healthcare professionals who are present when such events occur.
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A short study in the July issue of the Journal of Hospital Medicine1 may change handoffs forever. For the first time, a tool created to judge the quality of how one physician passes the baton to another has been validated as effective.
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There has long been a hole in the data collected on joint replacements: Patient-reported outcomes over an extended period of time were missing.
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People who have cognitive problems often face difficulties when they are hospitalized. They are in different surroundings, with different schedules, different caregivers. Symptoms of cognitive problems can become more pronounced, agitation worse. They may become violent where before they were not.