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Nurses at high risk of work-family conflict
Nurses are at high risk of stress caused by work-family conflict (WFC) partly because of the physical and emotional demands of their long shifts. One solution could be to permit some worker self-scheduling, an expert says. -
Self-scheduling may reduce worker stress
There is no magic template for initiating a self-scheduling practice, but there are some strategies hospital employee health departments could employ that will help reduce health care workers work-family conflict (WFC) stress. -
`Significant dollars at stake’ with surge in high-deductible plans
Patient access areas are increasing seeing patients with high-deductible health plans. Significant revenue is at stake if the unmet deductible is not collected. -
High deductibles are adding to bad debt
Many patients will be unable to pay -
HHS to survey 1,200 — Audits might follow
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`Training buddies’ can improve morale
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Access applicants: Are they patient-friendly?
Customer service is the number one skill for patient access applicants, according to patient access leaders. -
Observe body language of your applicants
It shows how they really feel about the job -
Ask these questions before estimate given
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Policies should address difficult HIPAA scenarios