Peer Review
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ER nurses decry silence after violence
Reams of surveys have documented the frequency of verbal and physical assaults in the nations emergency rooms. -
States lead the way as HCWs push for violence prevention
In February, Evelyn Lynch, a 70-year-old nurse at Brookdale Hospital in Brooklyn, NY, was removing a catheter from a patient when he suddenly knocked her to the ground and began beating and stomping on her. -
Ask these questions before estimate given
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Observe body language of your applicants
It shows how they really feel about the job -
Access applicants: Are they patient-friendly?
Customer service is the number one skill for patient access applicants, according to patient access leaders. -
`Training buddies’ can improve morale
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HHS to survey 1,200 — Audits might follow
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High deductibles are adding to bad debt
Many patients will be unable to pay -
`Significant dollars at stake’ with surge in high-deductible plans
Patient access areas are increasing seeing patients with high-deductible health plans. Significant revenue is at stake if the unmet deductible is not collected. -
Access can prevent 30-day readmissions
Patient access can collaborate with clinical leaders to avoid readmission penalties.