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A landmark study conducted by the Poneman Institute Reference shows that 70% of hospitals say that protecting patient data is not a top priority and 67% have less than two staff members dedicated to protection management.
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Patient access staff are encountering patients under financial stress, and the same is true for employers, notes Brett Taylor, director of payer relations for Nationwide Children's in Columbus, OH.
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When a claim denial occurs, the underlying cause is not necessarily the payer's requirements, says Silva Gramlich, director of registration services in the finance department at Nationwide Children's Hospital in Columbus, OH.
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Years ago, when patients came in with Medicare coverage, registration staff were "ecstatic," recalls Robin Teneyck, director of patient access for Sound Shore Health System in New Rochelle, NY.
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The patient access world is seeing nothing less than a sea change in its roles and responsibilities, according to Pam Carlisle, CHAM, corporate director of patient access services at OhioHealth in Dublin.
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If you find yourself struggling to hold on to your best employees, compensation is probably an issue.
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Calling to remind patients of their appointments, instructions on how to prepare the night before a procedure, or to see if patients have questions prior to surgery are important ways to keep your outpatient surgery or diagnostic testing departments' schedules on track.
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Data breaches cost health care organizations more than $6 billion annually, and 71% of the respondents to a study released by the Ponemon Institute say they do not have enough resources to prevent or to quickly detect a loss of patient data.
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Patient estimation software implemented in late 2009 at Tallahassee (FL) Memorial Hospital has "helped tremendously" with collections, says Joan S. Braveman, director of patient access and financial services. "In this past fiscal year, we increased our front-end cash collection by 40%," she says.
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It was the first Joint Commission survey for Elizabeth Donnenwirth, RN, accreditation/sharps safety specialist at Winchester Hospital in Winchester, MA. But she says there weren't many surprises.