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Did you invest a lot of time and energy training a new registrar, only to have her turn around and leave your department?
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Annual employee satisfaction surveys conducted annually by Greater Baltimore (MD) Medical Center have told Jeanne Day, RHIA, CHAM, director of medical records and patient access, a lot about her staff.
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At University of California San Diego Medical Center, members of the patient access staff participate in the organization's Clinical Excellence Staff Incentive Plan, which gives them an opportunity to earn additional pay for meeting specific goals, says Brenda M. Lamb, assistant director of admissions and patient access.
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The Medical Center of Central Georgia in Macon was an early adopter of registration kiosks, says Jane Gray, CPA, FACHE, FHFMA, assistant vice president for the revenue cycle. When they were first implemented in 2007, she says, other hospitals were skeptical they could work.
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"I can't pay today." "That's ridiculous. I never had to do that before." "Just bill me for it."
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More often, registrars are finding themselves in the difficult position of educating patients about their insurance coverage, according to Steph Collins, manager of patient access at Fairview Northland Health Services in Princeton, MN.
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Good health practices begin within hours of birth when mothers start learning how to properly feed their newborn baby.
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The benefits of exercise are varied. Regular physical activity can prevent certain diseases, such as type 2 diabetes, help manage weight, boost energy levels, and promote better sleep.
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Researchers at the Skaggs School of Pharmacy and Pharmaceutical Sciences at the University of California, San Diego (UCSD) say that medication education is a key factor in helping patients with diabetes better stick to their drug treatments plans.
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People with multiple sclerosis (MS) might find it harder to learn, remember, or process information on warmer days of the year, according to new research that will be presented at the American Academy of Neurology's 63rd Annual Meeting in Honolulu April 9 to April 16, 2011.
