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Smartphone users are beginning to use a device called a "barcode scanner" that allows them to open Quick Response (QR) codes. These codes are found on a multitude of items including magazine ads, signs, business cards, and museum graphics, says Fran London, MS, RN, a health education specialist at The Emily Center, a family health library at Phoenix (AZ) Children's Hospital.
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How can clinicians bolster patients' understanding of correct oral contraceptive use after they leave the office? Try these tips from the On the Same Page OCP Health Literacy Project Training Manual:
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Paid caregivers make it possible for seniors to remain living in their homes. The problem, according to a new Northwestern Medicine study, is that more than one-third of caregivers had difficulty reading and understanding health-related information and directions. Sixty percent made errors when sorting medications into pillboxes.
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Patient and family resource centers might be a logical setting for such electronic devices as the Apple iPad or Nook electronic reader.
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Patient education managers must stay abreast of the latest technology for delivering patient education to involve the learner and provide individualizing teaching to meet the needs of the learner, says Fran London, MS, RN, a health education specialist at The Emily Center, Phoenix (AZ) Children's Hospital.
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More often, registrars are finding themselves in the difficult position of educating patients about their insurance coverage, according to Steph Collins, manager of patient access at Fairview Northland Health Services in Princeton, MN.
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"I can't pay today." "That's ridiculous. I never had to do that before." "Just bill me for it."
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The Medical Center of Central Georgia in Macon was an early adopter of registration kiosks, says Jane Gray, CPA, FACHE, FHFMA, assistant vice president for the revenue cycle. When they were first implemented in 2007, she says, other hospitals were skeptical they could work.
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At University of California San Diego Medical Center, members of the patient access staff participate in the organization's Clinical Excellence Staff Incentive Plan, which gives them an opportunity to earn additional pay for meeting specific goals, says Brenda M. Lamb, assistant director of admissions and patient access.
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Annual employee satisfaction surveys conducted annually by Greater Baltimore (MD) Medical Center have told Jeanne Day, RHIA, CHAM, director of medical records and patient access, a lot about her staff.
