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Patient access areas are moving financial discussions earlier in the process to give patients detailed information about their coverage. At Sutter Health, upfront collections rose by 25% as a result of giving price estimates when pre-registering patients.
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Rounding in patient access areas gives managers an opportunity to observe the customer service provided by employees firsthand.
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Patient access leaders at Mission Health offer entry-level employees a variety of options for moving up, including positions in registration, scheduling, pre-registration, and financial counseling.
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An initial risk assessment will not enough when you undergo a desk audit, says Bruce D. Lamb, JD, a shareholder with the Gunster law firm in Tampa Bay, FL.
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Before a Patient Contact Center was implemented at Pittsburgh-based UPMC, providers accustomed to handling their own scheduling were skeptical, reports Karen Shaffer-Platt, vice president of patient concierge services/access in UPMCs Corporate Revenue Cycle department.
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Below is a description of the Go the Extra Mile (GEM) program used by the patient access department at Mercy Hospital Springfield (MO).
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At Ronald Reagan UCLA Medical Center in Los Angeles, patient access managers interview 15 patients each month.
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For the second year in a row, Humana ranked first in overall performance among 148 payers, according to the 2014 PayerView Report, an annual report from athenahealth in Watertown, MA.
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All patient access employees in Mercy Hospital Springfield (MO)s main admitting area are required to sign a Customer Service Interaction Plan.
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Google Glass, the eyeglass-like device that provides constant computer access, takes photographs, and streams live video, has been used during surgery at some facilities, but there have been questions about whether some uses would violate the Health Insurance Portability and Accountability Act (HIPAA).
