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If patient access employees give incorrect information on a patient's out-of-pocket responsibility, the result will be dissatisfaction, refunds, and lost revenue.
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For the last 10 years, Memorial Hermann Hospital in Houston has been on a journey to make the only two scores that matter 100 and zero.
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The Centers for Medicare & Medicaid Services (CMS) has started pilot testing of two more survey tools to go with the infection control pilot it began testing last year.
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Everyone has a great idea for reducing read-missions and improving transitions of care. The literature is full of it.
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More than 1,000 alarms per patient per stay. Thats what one unit at Johns Hopkins Hospital in Baltimore estimated nurses heard.
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For the last three years, McKay-Dee Hospital a 325-licensed-bed teaching hospital in Ogden, UT has made the cut for Modern Healthcares 100 Top Hospitals.
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The Joint Commissions Center for Transforming Healthcare has started working with 20 hospitals in South Carolina to improve their safety by examining systems, processes, and structures in an effort to minimize variability in practices.
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Hospitals that have physician offices connected to and affiliated with them now have another option for getting certified for a Primary Care Medical Home.
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Most hospitals probably have a Facebook page and Twitter feed by now. But does how many people like you or follow you matter?
