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The people at Iowa Health System in Des Moines knew they had good patient education methods. Theyd been using teach-back for years, through which patients are never asked yes or no questions like Do you understand the instructions? but are instead asked to repeat back their understanding of what was said by a provider.
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A lot of hospitals and other healthcare organizations have been talking about Lean management and the Toyota process. Indeed, there have been dozens of academic studies related to its techniques in the last couple of years alone.
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There were a lot of hospitals and healthcare providers who believed that Meaningful Use would go the way of ICD-10 coding: It would be delayed and delayed and altered and delayed again. So instead of jumping on any bandwagon, they opted to wait.
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How can you make sure that your nurses make a difference to the outcomes of your patients? According to a study in the January issue of Medical Care1, all it takes is a good patient/nurse ratio and good leadership.
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It seems like one of the more straightforward standards: to make sure that you regularly collect and review quality data from providers. And yet, surveyors do find issues with organizations. So what makes for a good Ongoing Professional Practice Evaluation policy? And what are the common problems that Joint Commission surveyors are finding?
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If patient access employees give incorrect information on a patient's out-of-pocket responsibility, the result will be dissatisfaction, refunds, and lost revenue.
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When updating outdated job descriptions, patient access leaders are finding it helpful to get input from employees on their responsibilities and to prepare for questions about salary increases.
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Patient access leaders say the Medicare as Secondary Payer Questionnaire (MSPQ) remains a major educational challenge in their departments, despite more than half of hospital revenue potentially at stake.
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