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If a patient continually encounters different processes throughout your organization for scheduling, registration and check-in, he or she is very likely to become frustrated.
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Patient access leaders are finding the need to overhaul their existing career ladders.
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Registrars at Georgia Regents University in Augusta work side by side with utilization review/precertification nurses to prevent claims denials.
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All conversations that come into central scheduling are recorded and are used for two purposes, says Mike Horton, manager of the central scheduling department at Hackensack (NJ) University Medical Center.
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Just five years ago, patient access employees at University of Washington Medical Center in Seattle werent collecting anything from patients at all. This year, collections in the emergency department topped $4.5 million.
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Providers ordering stat CT scans or magnetic resonance imaging scans (MRIs) certainly dont want their patients to wait hours in the emergency department, to show up for a test only to learn the original order was incorrect, or receive a bill due to a failure to obtain a required authorization. Too often, however, those situations occur.
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It was no secret that clinical areas didnt have a good working relationship with registrars at OSF Healthcare in Peoria, IL. In 2013, patient access leaders set out to change this relationship.
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If the information collected by registrars is not correct the first time around, this problem means less revenue and dissatisfied patients, but patient access employees dont always realize the implications of simple mistake.
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New provisions and clarifications in the Health Insurance Portability and Accountability Act (HIPAA) omnibus rule might have some hospitals scrambling to determine their compliance level, but it might not be a situation that requires outside help.
