Peer Review
RSSArticles
-
Training is key to pre-service center
-
These collections tips are tried and true
Successful collectors agree that requests for money should be respectful and matter-of-fact. -
Provision of Obamacare fuels sticker shock
-
95% of revenue collected at time of service: Exceed ‘low hanging fruit’
There is still a significant amount of untapped revenue with upfront collections, say patient access leaders. By putting information on the patient's responsibility in the hands of registrars, Danbury Hospital now collects 95% of revenue due at the time of service, up from 50% in 2006. -
30-minute session sharpens skills
-
Patients to have Web, bedside pay options
-
Offer incentives to top collectors
After implementing incentives in 2013, OSF Healthcare collected more than $30,000 in copays, up from $2900 in 2012. -
Have staff members learn from top collectors
-
Price estimate is biggest challenge
After price estimation technology was implemented at Ohio Health, collections increased from $12.8 million in FY 2013 to more than $19 million in FY 2013. -
Collections to top $8 million in 2013
Difficulty getting pricing info is challenge