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It can be very hard to find a physician champion for quality improvement projects. Docs are busy there are more responsibilities, patients are sicker, days are longer, and resources are tight.
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Patient access leaders at Florida Hospital cut denials to only .08%, and wrote off $1.9 million in 2012 compared with $4.5 million in 2002.
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Patient access departments need technology to determine patient liability, propensity to pay, and eligibility to enroll in health plans available on the exchanges.
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Patient access employees are under-compensated at many organizations, and salaries don't reflect the expanded role of patient access, according to revenue cycle experts.
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Physicians are continuing to adopt electronic health records (EHRs) at a steady pace.
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Uncle Sam wants your doctors to go digital. And the federal government is backing up that goal by offering money to practices if they start using digital records systems.
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University of Pittsburgh Medical Center increased collections by 53% after an action plan was implemented, focusing on the emergency department and imaging services.
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Patient access employees are fielding more questions from patients about their insurance coverage.
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Recently, a payer denied an $18,000 claim as non-covered services at Ochsner Health System in New Orleans, but this denial was challenged by patient access leaders.
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Patient access employees at one facility were able to increase collections by 30% by having emergency department nurses walk patients to the discharge office so copays could be collected. Collections decreased when a supportive nurse manager left the organization. Collections increased again when nursing staff was educated on the importance of copays. It took time to establish a consistent increase in collections.
