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Doing "more with less" is a major challenge for patient access leaders, both now and in the coming years. Lauree M. Miller, director of patient access at Catholic Health Initiatives in Lincoln, NE, expects this challenge to grow when healthcare reform initiatives are implemented in 2014, due to decreased hospital revenue.
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Some medical staff members might view access services staff as "expendable" and unimportant to the flow of patient care outside of entering information into the computer, according to Kimberly Ablog-Shapiro, access representative supervisor for the night shift in the emergency department (ED) at University of California Davis Medical Center.
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The "technology" utilized by registrars 30 years ago at Tufts Medical Center in Boston consisted of a typewriter, multi-part forms, a copy machine, and a manual embossing machine to print patient identification cards.
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Can you do this for us?" It's a common question fielded by patient access managers from clinical areas.
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In many organizations, financial counseling processes have moved upfront and are now the responsibility of patient access.
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Traditionally, a registrar had to be physically present to enter data as patients arrived, but expanded roles have opened up the possibility of telecommuting for some departments.
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Well-trained registrars moving to a different area of the hospital might be something you'd never wish for, but this process is encouraged by Colette Lasack, MBA, executive director of revenue cycle at Gundersen Lutheran Health System in La Crosse, WI.
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Decades ago, a registrar needed a thorough understanding of medical terminology to do his or her job
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A case from Illinois has risk managers wondering just where to draw the line when an employee can't keep up with new technology. The answer might be different in each case, experts say, but there has to be a point where dismissal is an option.
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A safe working environment for nurses is also a safe environment for the patients in their care, according to a new study led by public health researchers at Drexel University in Philadelphia.
