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Patient access staff members at University of California Los Angeles Health System are using several newly implemented automated tools to keep up with payer requirements.
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Registrars at UK HealthCare in Lexington, KY, have had great success using a real-time insurance verification tool, reports Courtney M. Higdon, director of enterprise patient access services.
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A preceptor program implemented in 2010 at Palmetto Health Richland in Columbia, SC, "has impacted our employee retention tremendously," reports Ebony Seymour, CHAM, patient access manager. The estimated cost for training a new hire is about $5,000, including the salary of the education and training specialist.
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Will changes in patient coverage due to the Patient Protection and Affordable Care Act (PPACA) mean less revenue for your organization, more opportunities for patient access, or both?
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Three scenarios that no hospital security or privacy officer wants to experience:
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At Palmetto Health Richland in Columbia, SC, the admissions department's career ladder program requires cross-training in four admissions areas, financial counseling, and patient accounts.
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Some of the requirements in the Patient Protection and Affordable Care Act (PPACA) already have been implemented and have changed patient access processes, notes Michael F. Sciarabba, MPH, CHAM, director of patient access services at Advocate Illinois Masonic Medical Center in Chicago.
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If a patient was coming in for a scheduled procedure at Spectrum Health in Grand Rapids, MI, he or she would receive 2-5 calls on average from various employees.
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Previously, some scheduled surgery patients failed to return phone calls because they had just spoken to someone at Spectrum Health in Grand Rapids, MI.
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In September 2011, the pre-registration, pre-authorization and insurance verification functions were centralized for four of the seven facilities that are part of Peoria, IL-based OSF HealthCare, reports Stacey Boland, director of patient access.
