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About 15% to 20% of self-pay patients qualify for Medicaid, which represents more than $12 million in gross revenue, at Riverside Regional Medical Center in Newport News, VA.
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Patient access staff at Phoenix Children's Hospital have experienced all of these changes in the department in the past few years, reports Irma Becker, manager of patient access:
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Your registrars might not have a medical background, but that doesn't mean they can't potentially save a patient's life.
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Emergency department registrars at St. Anthony's Medical Center (SAMC) in St. Louis have a new way to get answers to their most pressing questions: a newsletter created just for emergency department patient access staff called Inquiring Minds Want to Know.
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Turnover in a fast-paced emergency department environment often is higher than in other registration areas, acknowledges Jean Valenta, an admitting manager at St. Anthony's Medical Center in St. Louis.
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Free service provides federal and state info
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Patients have an increased comfort level with kiosks compared with five years ago when these were first added to registration areas at University of Wisconsin Hospital in Madison, because more people have encountered kiosks elsewhere, reports Geralyn K. Murphy, MHA, director of access services.
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An extra year to prepare to meet meaningful use requirements was welcome news with the release of the 2012 final rule for the Centers for Medicare and Medicaid Services (CMS) Electronic Health Record Incentive Program (meaningful use).
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Recently, patient access leaders surveyed all 35 locations with kiosks at Vanderbilt University Medical Center in Nashville, TN, about their satisfaction with kiosks.
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Surprising some experts, the number of people without health insurance fell for the first time since 2007, the Census Bureau said.