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The American Health Lawyers Association (AHLA) guidelines on disclosure of serious adverse clinical events (SACEs) are an excellent compendium of all the issues that should be raised, says Ellen L. Janos, JD, an attorney with the law firm of Mintz Levin in Boston who often has helped hospitals make decisions regarding disclosure of adverse events.
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News: A 32-year-old pregnant woman presented to the hospital on Aug. 14, 2005, due to onset of labor. At 9:30 a.m., the fetal heart rate monitor showed a dangerous drop in the babys heart rate from 140 beats per minute to 60 beats per minute.
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Until recently, members of the patient access staff at St. Joseph's Hospital Health Center in Syracuse, NY, were assigned a generic "customer service representative" title that didn't reflect what they actually did.
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Many patients are accustomed to receiving text messages from friends, retailers, and workplaces, and they probably expect to be able to receive texts from you.
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Because the findings were unclear on an abdominal and pelvic sonogram performed for a patient at Cook Children's Medical Center in Fort Worth, TX, the radiologist performed a CT scan of the abdomen and pelvis with contrast, but this additional test hadn't been authorized by the payer.
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Not long ago, a registrar would assume a patient was providing accurate information, only to find out the claim was denied due to incorrect insurance, reports Michelle M. Mohrbach, CHAM, manager of patient access and central scheduling at Blanchard Valley Health System in Findlay, OH.
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A patient wasn't happy with the answer she received after asking registrars at Botsford Hospital in Farmington Hills, MI, the cost of a high-dollar procedure, and she insisted that she could get it performed for half of the price quoted.
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Will my insurance cover this visit?" is something patients often ask registrars in the emergency department at Sutter Delta Medical Center in Antioch, CA. However, the answer isn't as simple as it seems.
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Retained objects are a constant worry in any invasive procedure, but the risk has gone overlooked in obstetrics. A project from the Minnesota Health Association (MHA) is changing that situation and has practically eliminated the problem statewide.
