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A longtime dream of "one call does it all" is becoming reality with the creation of a centralized patient access intake center (PAIC) for the 13 hospitals that make up Texas Health Resources (THR), says Jeff Ferrell, director of the new center.
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The implementation of an express registration line at Presbyterian Hospital of Plano (TX) is helping patient access staff consistently meet the goal of having 90% of preregistered patients on the way to their scheduled service within five minutes of arrival.
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Americans are not signing up for consumer-driven health plans (CDHP) that offer reduced premiums with higher deductibles of $1,000 or more for employee-only coverage and $2,000 or more for family coverage, according to a recent survey by the Employee Benefit Research Institute (EBRI) and The Commonwealth Fund.
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With increasingly complex cases and more and more uninsured patients, traditional case management staffing models have become obsolete.
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When the pressures of working in the highly charged atmosphere of the emergency department (ED) collide with the internal "caste" system often created by staff, the situation is ripe for conflict between nurses and ED registration staff.
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One of the EMTALA-related questions he hears most frequently from providers is whether it is permissible to send patients to an urgent care setting following triage in the emergency department (ED).
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While patients assume their doctors will work to maintain trust and privacy in their relationships with patients, research has shown that health care providers often disclose personal information to patients' family members.
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The Department of Health and Human Services found that less than 25% of the total medical privacy complaints lodged with the agency merited further federal investigation of the health care organizations involved.
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As Hospital Employee Health publishes its 25th anniversary issue, employee health professionals can take pride in their accomplishments, such as dramatic reductions in needlestick injuries. Yet challenges remain and hospitals continue to be high-hazard workplaces, with more injuries and illnesses than in construction and transportation.
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Needle safety is a major success story of employee health, although it's one for which the final chapter has yet to be written.
