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An emergency physician is managing an acute myocardial infarction, arranging for a patient transfer, sewing up a laceration, and putting in a chest tube, with 20 people still waiting to be seen in the waiting room.
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National economic paranoia seems to have taken over, and although ED volumes continue to climb, joblessness combined with the economic downturn promise to make it a rocky 2009 for many. There is a lot of emphasis on patient satisfaction, safety, and security these days, and each requires resources to manage. To sustain our objectives, it will be necessary to ensure the revenue streams to support them.
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While the introduction of new technologies such as computerized physician order entry (CPOE) were lauded by proponents as "silver bullets" that dramatically would improve patient safety, The Joint Commission is warning in a new Sentinel Event Alert that "users must be mindful of the safety risks and preventable adverse events that these implementations can create or perpetuate."
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The best way to avoid (or at least minimize) problems with information technology (IT) implementation in the ED is to take certain steps to make sure you are adequately prepared, advises James Walker, MD, FACP, chief medical information officer of Geisinger Health System in Danville, PA.
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ED managers might breathe a small sigh of relief following the announcement from The Joint Commission (TJC) that there will be no new National Patient Safety Goals (NPSGs) developed for 2010, but experts say that doesn't mean they should pay any less attention to improving patient safety strategies.
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ED managers agree that overcrowding and gridlock, while often manifested most graphically in their department, are decidedly hospitalwide issues, and the experience of Sarasota (FL) Memorial Hospital seems to prove their point.
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As a small (10,000 visits a year) department, the ED at Boone (IA) County Hospital is fortunate it doesn't have to deal with the long waiting times that face many other EDs. But that fact alone does not necessarily guarantee high patient satisfaction levels.
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Below are suggested actions to help prevent patient harm related to the implementation and use of health information technology (IT) and converging technologies.
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A patient is mistakenly given tenectaplase, an investigational drug, due to it being a "look-alike," with proper protocols not followed.
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If a patient comes to your ED with a fractured wrist, you'd probably triage them as low acuity based solely on their chief complaint.
