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At Middlesex Hospital in Middletown, CT, members of the patient access staff have been collecting ED copays since 2004, reports Margaret Trudel, patient access manager, "but we continue to make adjustments to improve." Previously, about 12% of identified copays were collected at the hospital's main ED, Trudel says.
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(Editor's Note: This is the second part of a two-part series on patient identification processes used by patient access departments. This month, we report on new biometric technology being implemented by a growing number of hospitals. Last month, we covered processes used to verify a patient's identity, the expected impact of healthcare reform, and involving patients in the process.)
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When biometric scanning was introduced at Carolinas HealthCare System in Charlotte, NC, registrars handed out marketing and informational material to all patients.
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An employee at the St. Louis VA Medical Center identified spots on surgical trays prior to surgeries on Feb. 2, 2011.
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Question: Our surgeon group has been approached by the local hospital to buy an interest in our surgery center.
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Having your ready-to-go list assembled at the start of your survey can help your survey run smoothly, according to The Joint Commission.
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The Medical Center of Central Georgia in Macon was an early adopter of registration kiosks, says Jane Gray, CPA, FACHE, FHFMA, assistant vice president for the revenue cycle.
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The H1N1 influenza pandemic might prompt lasting changes in the personal protective equipment for healthcare workers and the rules that govern them.
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Do you need to gear up for an accreditation survey in a short amount of time?
