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When patient access leaders at Cincinnati (OH) Children's Hospital Medical Center took a close look at multidisciplinary clinics, it was determined that many of them were collecting a single co-pay even when patients saw multiple providers, says Michelle Gray, MHA, director of patient access and outpatient registration.
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Patient access staff at Methodist Hospital in Kalamazoo, MI, are assessed for customer service as part of the criteria for the hospital's bonus program, says Patti Burchett, director of registration and central scheduling.
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"I've already been asked for that information 100 times. Why are you asking me again?"
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A certain group of experienced access representatives were chosen to participate in an emergency department (ED) copay collection pilot at Middlesex Hospital in Middletown, CT, reports Margaret Trudel, patient access manager. This team was successful in substantially increasing copay collections in the ED.
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While some authorizations are straightforward, others can be complex and result in claims denials, according to Alicia Alampi, manager of patient access at St. Joseph's Hospital in Syracuse, NY.
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Your patient access staff are responsible for the patient's very first impression of the hospital.
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If a patient takes the time to complain about your patient access department or to give a compliment, listen closely.
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One-third of providers say their organization has had at least one known case of medical identity theft, and some of those cases might not have been reported, according to the most recent annual survey results from the Healthcare Information and Management Systems Society (HIMSS).
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(Editor's note: This issue includes the first part of a two-part series on how a hospital addressed a wrong-site surgery. This month, we look at the details of the event and how the facility responded. Next month we look at what specific changes were made and how the top leader started networking with other CEOs on safety issues.)
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A 35-year-old nurse practitioner was convicted for the murder of her husband. She became a murder suspect after investigators discovered she had lied about an extramarital affair and had surreptitiously left the hospital and driven to her house shortly before the house was discovered on fire with her husband inside.