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If a worried and anxious patient or family member is kept waiting, it might help to convey the underlying reasons for delays in registration, treatment, or room placement, says Diane Manuel, director of patient access for admissions and the emergency department at Wake Forest University Baptist Medical Center in Winston Salem, NC.
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Suspected 'red flags' must be handled differently in the emergency department than other registration sites, according to Joyce L. Predmore, associate director of patient access services at Ohio State's University Hospital East in Columbus.
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Do you overhear registrars making remarks such as "We were slammed this morning!" or "We don't have enough staff today?" You'll need to re-evaluate your staffing levels to be sure the department is providing optimal coverage and customer service, says Kathleen Bowles, LSW, patient access supervisor at The Ohio State University Medical Center in Columbus.
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The results of a survey of registration staff at University Orthopaedic Center, part of Salt Lake City-based University of Utah Health Care, were a little surprising to managers.
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If an individual receives an array of costly diagnostic tests in your emergency department and ends up being admitted, the patient's uninsured status doesn't necessarily mean the hospital can't receive payment for services provided.
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Compliance and regulatory officers have until Aug. 1 to comment on a proposed rule that includes a new accounting of disclosures provision that gives individuals the right to receive a report on who has electronically accessed their protected health information (PHI).
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Unlike the current privacy rule which identifies purposes that might be omitted from disclosure accounting reports, the proposed rule published on May 31, 2011, identifies those purposes for which disclosures must be tracked and reported.
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Frequent news stories and headlines about the Department of Health and Human Services (HHS) Office for Civil Rights' (OCR) crackdown on covered entities that have reported data breaches or other privacy rule violations increase the importance of continually assessing compliance with privacy and security rules.
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Hospital stays for uninsured patients increased 21% between 2003 and 2008, according to a new report from the Agency for Healthcare Research and Quality (AHRQ).
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You might be seeing a decrease in your "financial buckets" of insured patients, and an increase in underinsured or uninsured patients, without a corresponding increase in the number of services rendered.
