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If a registrar tells a patient that he or she owes $500, he or she might be faced with the question, "Well, where did you get the amount of $500 from?"
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Registrars at Fairview Northland Health Services in Princeton, MN, started collecting prior balances about a year ago, says Steph Collins, manager of patient access.
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When attempting to collect prior balances, registrars at Fairview Northland Health Services in Princeton, MN, often come across patients who are unprepared to pay the amount or don't realize they have a balance.
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In 2010, Sutter Health Sacramento (CA) Sierra Region, which consists of eight acute care hospitals, saw a 30% increase in its uninsured population.
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If registration goes smoothly, that great experience is going to carry through the rest of the patient's stay, according to Betty Bopst, director of patient access at Mercy Medical Center in Baltimore, MD.
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While payers used to encourage registrars to notify them that a patient was hospitalized, they are now requiring it, says Mary G. Lawson, BSN, MPA, director of admissions at University of Louisville (KY) Hospital,.
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Previously, case managers at University of Louisville (KY) Hospital were assigned by service, and "they were all over the place," says Mary G. Lawson, BSN, MPA, director of admissions.
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Educators often talk about "teachable moments," those times when the patient is ready to learn. This moment might be in a waiting area, exam room, or a hospital bed. To take advantage of these times, staff members in the Section of Patient Education at Mayo Clinic in Rochester, MN, look for new ways to deliver patient education.
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Disclosing a medical error is never easy, but it can become especially complicated when you need to tell the patient that a previous provider was in the wrong. This delicate situation often requires communication with the other provider before you tell the patient anything.
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A patient arrived from an assisted living facility with a documented allergy on the chart. Despite this safeguard, the patient still received an incorrect medication prior to the procedure. Fortunately, in this case, there was no lasting harm to the patient.
