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A Patient Contact Center At Pittsburgh-based UPMC Handles Scheduling, Discharge Planning, And Collection Of Unpaid Balances For More Than A Dozen Hospitals And 23 Specialties.
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Patient access areas are moving financial discussions earlier in the process to give patients detailed information about their coverage. At Sutter Health, upfront collections rose by 25% as a result of giving price estimates when pre-registering patients.
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Rounding in patient access areas gives managers an opportunity to observe the customer service provided by employees firsthand.
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Patient access leaders at Mission Health offer entry-level employees a variety of options for moving up, including positions in registration, scheduling, pre-registration, and financial counseling.
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An initial risk assessment will not enough when you undergo a desk audit, says Bruce D. Lamb, JD, a shareholder with the Gunster law firm in Tampa Bay, FL.
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Before a Patient Contact Center was implemented at Pittsburgh-based UPMC, providers accustomed to handling their own scheduling were skeptical, reports Karen Shaffer-Platt, vice president of patient concierge services/access in UPMCs Corporate Revenue Cycle department.
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Below is a description of the Go the Extra Mile (GEM) program used by the patient access department at Mercy Hospital Springfield (MO).
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At Ronald Reagan UCLA Medical Center in Los Angeles, patient access managers interview 15 patients each month.
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For the second year in a row, Humana ranked first in overall performance among 148 payers, according to the 2014 PayerView Report, an annual report from athenahealth in Watertown, MA.
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All patient access employees in Mercy Hospital Springfield (MO)s main admitting area are required to sign a Customer Service Interaction Plan.
