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The U.S. Department of Health and Human Services has published an interim final rule incorporating provisions of the Health Information Technology for Clinical and Economic Health (HITECH) Act related to HIPAA violations that significantly increase the penalties it can levee against employers and health care providers.
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Regardless of the reason, an upset, disgruntled patient is dangerous for your department.
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To avoid making a bad situation worse, your staff should be prepared to smooth things over before an angry patient walks away. This sounds difficult, but can be surprisingly simple.
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Common obstacles in good communication between patient access departments and physician offices include: duplication of patient demographic data, communication barriers due to turnover in physician practices, or discrepancies in physician billing requirements vs. hospital requirements.
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These days, access is seeing many patients who simply cannot pay what they're told they owe. In light of this reality, staff will need to be ready for some uncomfortable moments.
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What's a shared user name between friends?
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According to the Ambulatory Surgery Center Association, the economic stimulus package passed by Congress last year included several changes to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) involving privacy of patient information:
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A few years back, staff suggestion boxes were a big thing. It was as if there was a burgeoning realization that people who didnt have big titles might sometimes have a good idea on how to make things better.
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The Centers for Disease Control and Prevention has updated guidelines for preventing surgical-site infections, focusing on some difficult issues in an exhaustive and largely futile attempt to find conclusive data on various practices.
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A decade ago, ECRI investigated a series of incidents in which patients were burned sometimes severely by blankets that were warmed to a high temperature and placed on body parts that either temporarily or permanently lacked sensation.
