-
The state of the economy is impacting every industry, and health care is not immune, say the patient education managers we interviewed about the results of the 2009 Patient Education Management Salary Survey.
-
Education awareness events aren't just for community outreach at M. D. Anderson Cancer Center in Houston. The patient education office uses the U.S. Department of Health and Human Services Health Observance Calendar to plan events for patients and staff in-house.
-
Last September, staff in the public education office at M. D. Anderson Cancer Center in Houston focused their educational outreach efforts on preventing prostate cancer.
-
At ProHealth Care in Waukesha, WI, community outreach is more than the hosting of an educational event from time to time.
-
You might receive a citation from the U.S. Occupational Safety and Health Administration if you fail to assess respiratory hazards related to 2009 H1N1, don't use various methods to reduce employee exposure or fail to consider respirators other than N95s when there is a shortage.
-
Is your patient access staff familiar with federal requirements for giving patients information on how to file complaints or grievances?
-
The Medicare Secondary Payer questionnaire is not complete. The Medicare number is missing from a replacement plan. The subscriber name or date of birth is a mismatch. An account has incorrect insurance coded for third-party liability.
-
Does an individual have flawless references and impressive skills? That doesn't matter much if his or her service skills are lacking.
-
Registration staff were too careless to get accurate insurance information. A patient access employee was mean to a patient. Wait times at registration were ridiculously long because staff are incompetent. The list goes on and on. Too often, patient access bears the brunt of negative feedback from other areas of the hospital.
-
More than ever, patient access staff are coping with angry and frustrated patients.