Outpatient Surgery
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Hospital's deep pockets will invite claims
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Risk managers meeting in Anaheim, CA, Oct. 26-29
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Changing state marijuana laws shake up drug policies at hospitals
Changing marijuana laws are raising questions about hospital policies on drug use. -
Case law provides some employer support
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How to avoid antitrust when acquiring practices
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Team approach can help, but only if adequate
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Patient Satisfaction Planner: Proven techniques to boost patient satisfaction
Customer (or patient) satisfaction is gaining more attention in health care. In one recent survey, 54% of people were not satisfied with their health care.(1) Why? Health care clients judge the providers competence from their customer service skills (not clinical skills) approximately 85% of the time. -
Patient Satisfaction Planner: Patient satisfaction depends on staff morale
If you want to improve your patient satisfaction ratings, dont start by looking at how happy your patients are. Start by looking at satisfaction levels among your staff. Thats the advice from an emergency department (ED) manager who can boast of patient satisfaction scores in the 99th percentile nationwide. -
JCAHO revisits patient safety goals: What your facility must do to comply
Are you relieved to find that six of the Joint Commission on Accreditation of Healthcare Organizations seven new National Patient Safety Goals are much the same as for 2003? If so, you should think again. -
Accreditation Field Report: Strong physician support pays off in recent survey
Editors note: This column is a regular feature in Hospital Peer Review profiling a facility that recently has been surveyed by the Joint Commission on Accreditation of Healthcare Organizations.