Outpatient Surgery
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Hospital whittled down claims to reach summary judgment
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OSHA might take a closer look at healthcare injuries
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Do you treat worker injuries like patient injuries?
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Risk managers merging employee health with patient safety
Some hospitals are putting more focus on the cost of employee injuries. -
Turnover is cut by 15% with ladders
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Hospital registrars now do scheduling
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Revamp processes for computer downtime
Patient access needs good processes for computer downtime to avoid incorrect data, claims denials, and protracted recovery periods. -
"Flex up" staffing while staying budget-neutral with cross-training
By cross-training registrars, patient access departments can supplement staffing as needed while staying budget-neutral. Patient access leaders report decreased call volumes, better patient satisfaction, and improved morale. -
Set the stage for collections
Collection is "more than just asking." -
Collection goal doubled for 2014
The total amount of patients' out-of-pocket responsibility is about $140 million annually at Cincinnati (OH) Children's Hospital Medical Center, but less than half of this amount is collected upfront.