Understaffing can decrease collections and increase wait times.
In June 2013, Memorial Hermann Health System in Houston, TX, implemented palm scanning technology in outpatient registration areas at one of its hospitals.
Give staff flexibility and ample notice.
Patient access departments are making staff evaluations more objective by using actual numbers such as collection totals and consent audits.
Here are some ways in which hospitals, including patient access areas, can connect patients to coverage under the Affordable Care Act (ACA) and secure a source of reimbursement for services, says Tricia Brooks, research associate professor and senior fellow at Georgetown University Center for Children and Families in Washington, DC.
The American Hospital Association (AHA) and the Department of Health and Human Services hosted a webcast on the important role hospitals and health systems continue to play in enrolling their communities in health insurance marketplaces under the Patient Protection and Affordable Care Act.
Patient access is fielding many patient inquiries regarding how to obtain health insurance under the Affordable Care Act (ACA).
